Our treatments are highly indivdual and require constant direct contact between the International Department, e.g. Dimitrina Lisichkova, your attending physician and you as a patient. We will need ready access to you. Often during the preparation and treatment rapid and urgent decisions are required. We therefore collect all available telephone numbers, email addresses, Skype, WhatsApp, SMS etc.
Please ensure that you are always reachable.
The communication contains medical information and treatment instructions. This must be documented in your electronic file. This requires that we focus on Telephone / Skype and email. These are automatically stored in your file. Other means of communication are not well suited for it, and should be used only in exceptional cases.
Full telephone calls should be kept always by appointment not to disturb our work and talking with other patients. Announce this please always with Dimitrina.
If you are overseas, it is imperative that we reach you by mail. So you should create a way to have access to the email account known to us. This is uncompfortable when using the local SIM cards due to overpriced roaming charges. It is recommended that You buy in each country a prepaid - SIM card with a flat rate for data traffic.
Once you are in Mallorca we can recommend a partner who hires You a small portable wireless router. You can book in advance on our and his website. He will then deliver it to the clinic for you. It and can be used during your stay with an affordable flat rate with costs from 5.70 to 10 € per day at any time with Internet availability for all WLAN - establish appropriate devices. These are for example Smartphones (eg iPhone) or laptops and tablets (eg iPad). You can use VOIP like Skype etc. quite normal. So you can leave the expensive roaming function of your devices turned off and get reached for us as well as for your personal or business contacts at any time via email or Skype.
Before departure bring WIFIrental router back at us. Book before you travel or even if you already here on the island, by putting in. Use our promotional code, you will get 5% discount on the offer price. The payment to be settled directly with the company WIFIrental Travel (www.wifirental.travel).
We have agreed with the seller for a discount of 5% off for our patients at the normal price.